Returns & Refund Policy

Last Updated: February, 2026

At BellaScento Fragrances, we are committed to delivering high-quality products. To ensure transparency and fairness, please read our return, refund, and delivery policy carefully.

1. Delivery Verification & Product Check

a. OTP Verification
At the time of delivery, you will be required to provide an OTP sent to your registered mobile number.

b. Inspect Before OTP
Before sharing the OTP, customers are strongly advised to:

  • Check the outer packaging carefully

  • Record a clear unboxing video

  • Ensure the package is not damaged, tampered, or opened

c. Verify Order Items
Please confirm that you have received the correct product and quantity as per your order.

d. If Package is Damaged or Suspicious

  • You should reject the delivery, OR

  • Accept only after marking a negative Proof of Delivery (POD) with proper remarks and photographic proof

2. Claims for Damaged / Missing / Tampered Orders

If you accept a damaged, tampered, or incomplete order, you must provide:

  • Clear Negative POD proof

  • A proper 360° unboxing video showing:

    • Outer packaging

    • Shipping label

    • Inner contents

Without these proofs, claims may not be accepted.

3. Resolution for Rejected or Verified Claims

  • If delivery is rejected or a valid claim is submitted, we will review the case.

  • If approved, we will reship the product or missing items.

Note:
Refunds are generally not provided for such cases unless deemed necessary after internal verification. Final decision remains with BellaScento.

4. Accepted Orders Without Proof

If an order is accepted without a negative POD and unboxing video, BellaScento will not be liable for any:

  • Damage claims

  • Missing items

  • Return or refund requests

5. Return Conditions

Returns are only accepted if:

  • Product is damaged, defective, or incorrect

  • Request is raised within 48 hours of delivery

  • Product is unused and in original packaging

6. Refund Policy

  • Refunds (if approved) are processed within 5–7 business days

  • Amount is credited to the original payment method

  • Refunds will only be initiated after the returned product is received and inspected

7. Non-Returnable Items

  • Used perfumes

  • Opened or tampered packaging (due to hygiene reasons)

8. Order Cancellation

Orders can be cancelled within 12 hours of placing the order.
After dispatch, cancellation will not be possible.

9. Delivery Responsibility

  • All orders may require a signature upon delivery

  • If accepted by another person (family, neighbor, etc.), it will be considered successfully delivered

10. Shipping Charges

Shipping charges (if applicable) will be shown at checkout.
Additional charges may apply for COD orders.

11. Important Notes

  • BellaScento is not responsible for damages occurring after delivery

  • In case of disputes, resolution depends on verification from courier partners

  • All claims are subject to internal review and approval

12. Contact & Support

For any issues or queries, contact us within 48 hours of delivery:

📧 care@bellascento.com

Please include:

  • Order ID

  • Issue description

  • Supporting images/video

Our team will assist you within 24–48 business hours.